Galvanon helps healthcare organizations enhance the patient experience at home, in the hospital and in the physician's office through innovative self-service solutions such as kiosks, Web applications and CVM software - solutions that streamline everyday patient interactions and improve patient flow through the healthcare process.
In addition, Galvanon's patient experience team of strategists, designers, marketers and technologists can become an extension of our clients' staffs in the planning, execution and monitoring of their patient experience solutions.
"At UPMC, we strive to provide the best possible experience for our patients. Galvanon's self-service kiosks allows us to tailor each visit to the patient's unique needs. With the addition of this technology, we plan to make tremendous strides in not only creating more patient-friendly facilities but also in strengthening patient relationships."
Our self-service solutions provide powerful and engaging customer experiences while delivering measurable Return on Investment. These case studies illustrate how our MediKiosk & Solutions can improve patient throughput, eliminate the paper at check-in, increase staff productivity and enhance patient safety. You can also use our "MediKiosk ROI Calculator" to see how the MediKiosk solution will impact your bottom-line.
Heritage Valley Health System
Through its use of MediKiosk, Heritage Valley established a seamless process for sharing information between patients, physician offices and hospitals, helping to boost patient satisfaction while also increasing staff efficiency throughout the enterprise.
University of Pittsburgh Medical Center
As UPMC looked for new and innovative ways to enhance the patient experience, it had three key objectives in mind - simplifying the patient registration process, helping patients find their way in the facility and reducing wait times.
Westchester Medical Group
Galvanon fully implemented the MediKiosk system within 90 days integrating it with Westchester Medical Group's GE Centricity software. Today, patients are checking in accurately and "in less than a minute".
When Heritage Valley Health System began looking for ways to improve the patient experience, one of its key objectives was to streamline the process for transferring patient information from the physician's office to the hospital. It also wanted to enhance service to patients by creating a consistent experience across the continuum of care.
Through its use of MediKiosk, Heritage Valley established a seamless process for sharing information between patients, physician offices and hospitals, helping to boost patient satisfaction while also increasing staff efficiency throughout the enterprise. Heritage Valley launched this self-service approach by distributing more than 50,000 Care Cards, which patients can scan directly on the kiosk to begin checking in for appointments. As a result, Heritage Valley not only increased awareness for this unique service throughout the community, but it also developed a fast and efficient way to ensure accurate patient identification.
As University of Pittsburgh Medical Center (UPMC) looked for new and innovative ways to enhance the patient experience, it had three key objectives in mind - simplifying the patient registration process, helping patients find their way in the facility and reducing wait times. UPMC also hoped to eliminate the need to ask patients for the same information more than one time. By adopting Galvanon's MediKiosk, the health system found a way to achieve all of these goals and more.
Previously, patients had to visit a registration clerk to check in for appointments. Now, they simply use the kiosk to check-in, which also allows them to sign consent forms and print directions to the appointment location. As a result, patient wait times are reduced and staff members can treat more patients in the same amount of time. With the positive outcomes UPMC has experienced to date, it looks forward to expanding the scope of this self-service approach across the enterprise.
This 67-physician multi-specialty group located in White Plains, N.Y. is one of the most automated and efficient practices in the country. It's utilization of electronic medical records and document imaging has virtually eliminated paper in their practice, and has driven out costs and inefficiencies. So when Dr. Simeon Schwartz, president of the group inquired about the MediKiosk Solution, he knew exactly what he wanted it to do - automate the patient check-in process, the last paper-based process in the practice.
Galvanon fully implemented the MediKiosk system within 90 days integrating it with Westchester Medical Group's GE Centricity software. Today, patients are checking in accurately and "in less than a minute," according to Dr. Schwartz.
•Patient Satisfaction - Patients can check-in using the eClipboard in less than a minute.
•Cost Reduction - All paper consent and HIPAA forms are created and signed electronically.
•Staff Productivity - Staff no longer types in demographic changes and medical history information.