Heritage Valley Health System Case Study
David Carlton
Chief Information Officer
Heritage Valley Health System
- Streaming video will launch in a pop up window.When Heritage Valley Health System began looking for ways to improve the patient experience, one of its key objectives was to streamline the process for transferring patient information from the physician's office to the hospital. It also wanted to enhance service to patients by creating a consistent experience across the continuum of care.
Through its use of MediKiosk, Heritage Valley established a seamless process for sharing information between patients, physician offices and hospitals, helping to boost patient satisfaction while also increasing staff efficiency throughout the enterprise. Heritage Valley launched this self-service approach by distributing more than 50,000 Care Cards, which patients can scan directly on the kiosk to begin checking in for appointments. As a result, Heritage Valley not only increased awareness for this unique service throughout the community, but it also developed a fast and efficient way to ensure accurate patient identification.
Key Benefits:
- Patient Identification - MediKiosk authenticates a patient's identity quickly and efficiently.
- Patient Satisfaction - Online pre-registration and automated check-in promote a convenient and consistent patient experience.
- Brand Image - Self-service approach differentiates Heritage Valley within the local healthcare marketplace.
- Speed of Deployment - MediKiosk went live 100 days after contract signing.