Galvanon - The Patient Experience Company™

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Newark Beth Israel Medical Center Case Study

"We looked out in the marketplace for a solution that would be able to integrate our existing scheduling applications and our hospital information systems. Galvanon provided us with a single solution that would be able to integrate all those disparate system and provide us with a single database solution."

Tomas Gregorio
Vice President and Chief Information Officer
Newark Beth Israel Medical Center

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Newark Beth Israel Medical Center, a 600-bed hospital in Newark, N.J., treats more than 90,000 E.D. patients and logs more than 300,000 patient visits across the enterprise each year. In need of a more efficient way to manage the patient check-in process, they sought a system that would streamline registration, improve the patient experience and integrate existing systems. MediKiosk provided a single-system solution to support these needs.

Prior to MediKiosk, patients waited in the same line to register, ask for doctor information and schedule appointments, resulting in long lines and wait times. Now patients at Newark Beth Israel check-in, verify insurance information and sign consent forms through the Medikiosk - which shortens lines and frees up clerks to help others. The hospital also used Galvanon to implement express check-in where patients can log-in and register for appointments remotely, providing faster access to services upon arrival. Newark Beth Israel Medical Center plans to use swipe cards for check-in in the future.

Key Benefits:

• Patient satisfaction - Shorter lines and wait times improve the patient experience and help build a long-term customer base.
• Staff productivity - Staff no longer re-enter patient data or file paper registration forms.
• Integrated disparate systems - Single system solution allows patients to access consent forms, scheduling and insurance information with a single log-in.