Communication
When patients are informed about administrative and medical procedures, where they will occur and how long they will take, they are more satisfied with the medical care they receive and more likely to return to the facility in the future.
By using Galvanon's solutions to improve the level of communication between patients and staff, your organization can better manage patient expectations and achieve higher levels of patient satisfaction. Through a wide variety of self-service tools, including Wayfinding, information kiosks, signage and printed resource guides, hospitals and physician offices can keep patients informed, reduce anxiety and improve the overall patient experience.
These complete solutions extend beyond the initial patient encounter, allowing an organization to streamline communications well after a patient leaves the hospital or physician's office. With Galvanon's Communication Manager in the CVM Enterprise Server™ software, organizations can use customer profiles, preferences and permissions to automate ongoing communications, helping to strengthen patient relationships and open the lines of communication between patients and their providers.