Support
At Galvanon, we are devoted to customer satisfaction, and committed to positive relationships with every company and individual with whom we do business. We strive to understand your interests and concerns, and treat you with respect, courtesy and consideration. With the Galvanon annual Support and Maintenance Agreement, you will have access to our customer and technical support 24 hours a day, seven days a week.
We believe the best time to solve a problem is before it becomes a problem. That's why our support team is involved very early in the implementation process so that our solutions can be incorporated with your operations as smoothly as possible.
But we go beyond what you'd expect and what you get from other vendors, such as
- Guaranteed response times in writing;
- Automated tools so we can evaluate how well we're measuring up to our commitment to customer service;
- Ability to report support issues over the Internet, monitor the status of our efforts to solve your problems in real time, and keep track of how and when issues are resolved.
For general support, please call 1-877-375-4675